Our Goal and Guarantee:Our goal is for every customer to be a satisfied customer and we will bend over backwards to make sure that you are.
Each and every order will be treated as if it were our only order, with the utmost of care going into the assembly and packing of your order.
All products ordered from Gift Creations of Santa Fe
are covered by our 100% satisfaction guarantee. If you or your gift recipient are not completely satisfied with the quality of a delivered product, please contact us immediately. If there are any problems with your order when it is received, please contact us at customerservice@giftcreationsofsantafe.com within 48 hours of receipt.
Each situation will be evaluated (with our customer's input) to determine if we need to replace the product or issue a refund. Please be aware that we cannot refund shipping costs and such costs will be deducted from the refund amount.
Ordering & Shipping for multiple addresses: Our system can only accommodate one shipping address per order. To order items for multiple addresses, you will need to enter a new order for each address. Finish check out for the first order, then return to the store to initiate your next order. Repeat process for each additional address. If you should run into any difficulties placing an order or with our website, please email kim@giftcreationsofsantafe.com . If you have multiple ship to addresses, you may prefer to order by phone. You can reach us at 505-660-3773 Custom Orders: We do accept custom orders and special requests. We will make every effort to meet your request. Please contact us via email or phone to discuss any special requests. Please include your telephone number! We do not accept returns on custom orders or special requests (unless we have made an error) since they are manufactured just for you. If you should have any concerns regarding your order after it is received, please email customer service. Large or Corporate Orders: Corporate and large volume orders are welcome! Please contact us by phone or email to discuss your needs. Please allow extra time for us to fill your order, since our gift baskets are handmade by a small crew. We can give you a ship date when you order. Payment: All orders must be pre-paid. Sales tax: Sales tax applies only to merchandise shipped to a New Mexico location, delivered or picked up within New Mexico. Return Policy:
In the unlikely event that you are not satisfied with your purchase or
if it arrives damaged, please follow our return procedures within 48 hours of receipt. 1. Phone us or email customerservice@giftcreationsofsantafe.com Please include your phone number so that we can call you to reach a solution to ensure your satisfaction.
2. You will receive a "Return Authorization" via email or phone.
3. Return the merchandise in its original condition within 7 days of receipt, please include a copy of your return authorization.
If item is to be exchanged, we will promptly ship the replacement item out to you.
If item is to be refunded, the purchase price, minus the original shipping cost, will be promptly credited back to your credit card account. (Refunds will be issued only upon receipt of returned product and only after it is deemed that the product has not been used.)
We are unable to refund the original shipping costs or the return shipping cost, except for rare instances where the return results from our error.
Address Corrections & Fees: You are responsible for providing an accurate and complete recipient shipping address, including: 1. Recipient Name(s) 2.Company Name (if applicable)
3. Full Street Address (w/apt. or suite number, if applicable)
4.City, State and Zip Code
5. Recipient phone number
We ship ONLY to the Continental 48 states!
If you are unsure of any part of a delivery address, please verify
the address with your recipient before you place your order! Please be aware that we cannot ship to PO Boxes.
It is very difficult, if not impossible, to change a delivery address after the item has shipped!
This situation incurs additional charges by the carrier which we must pass on to our customer.
Please make things easier for all of us and avoid this fee by making sure that you have an accurate and complete address when you place your order. Item Substitution:
We try to keep the items in our gift products very close to what is shown. Unfortunately, there are times due to high demand or manufacturers availability issues that we are not able to obtain the exact items as shown. In this case the item will be substituted with an item of equal or greater value. Container Substitution:
We use a wide variety of containers for our gift baskets and gift basket boxes. The basket or box that is used for your order may vary from the photo, based on availability. However, if the item you ordered is shown in a basket, it will arrive in a basket. If it is shown in a gift box, it will arrive in a gift box. We try to keep them as close as possible to what is shown.
Back Orders:
We strive to anticipate demand and not have to back order items. However, at times when demand is greater than our supply, it may be necessary for us to back order items. If we should discover that an item you ordered needs to be back ordered, we will notify you immediately via email or phone with the estimated ship date. Most of the time, back ordered items will ship within 1-2 weeks. If back ordering is unacceptable to you, we will promptly and cheerfully refund your money.
We monitor all email boxes regularly. Rest assured that we WILL answer your emails! We greatly appreciate comments or suggestions. Please feel free to email us at kim@giftcreationsofsantafe.com with your feedback. |
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Privacy: Gift Creations of Santa Fe values your privacy and wants you to know upfront what we do with your personal information. We gather information about you through our survey and through orders that you place. Your personal information will be used only as follows:
We will not share, rent or sell your personal information under any circumstances! If you have any questions about our privacy statement or would like to opt out of receiving email notices or specials from us, please send an email to kim@giftcreationsofsantafe.com |
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